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Root Cause Analysis
  • Root Cause Analysis
Root Cause Analysis

Root Cause Analysis

$390.00 USD $1,590.00 USD
Available Dates

Learn to effectively contribute to Root Cause Analysis (RCA) teams in this four-hour course. Understand investigation methods, and help identify key factors behind issues. Develop model, method, and tool related strategies to support actionable solutions in any organization.

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Course Details
Explore Course Outline
  • MODELS AND COMPONENTS OF RCA 
  • STEP 1 – PROBLEM DEFINITION 
  • STEP 2 – UNDERSTANDING THE PROCESS STEP
  • 3 – IDENTIFYING POSSIBLE CAUSESSTEP
  • 4 – DATA COLLECTION STEP
  • 5 – DATA ANALYSIS HUMAN ERROR AND INCIDENT/ACCIDENT ANALYSIS 
  • STEPS 6 & 7 – Identifying and selecting solutions 
  • STEPS 8, 9 & 10 – Implementation, follow-up, and standardization
  • MANAGEMENT/ORGANIZATIONAL ISSUES AFFECTING RCA PROJECTS 
Explore Learning Benefits
  • Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations.
What are course requirements?
  • Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported.
Who is the target audience?
  • Quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, and anyone who wants to improve their ability to solve recurring problems should attend this training.

Course Instructor

Milton Krivokuca is Chair Emeritus of the Master of Science Quality Assurance program at California State University Dominguez Hills, Carson, CA. He has also taught master’s classes in critical thinking and quality theories at California State University Fullerton, Illinois State University, Meta Business School, University of California Riverside, Al Yamama University Riyadh, and University of Redlands.

Additionally, he has presented papers in Viet Nam, Jamaica, Hong Kong, Trinidad, China, Morocco, Saudi Arabia, Kuwait, Ghana, Nigeria, Czech Republic, and the UAE, as well as countless locations throughout the United States and Canada. He is past chair of American Society for Quality Management Technical Community, and an ASQ Fellow.

Dr. Krivokuca’s advanced degrees include an MA, MBA, and a DBA. He is a contributing subject matter expert to the Certified Manager of Quality/Organizational Excellence Handbook. Currently, his work involves developing research related to the application of performance improvement techniques, focusing on integrating human capital with Big Data, to address the unique issues challenging managers in Industry 4.0.
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All-Inclusive Tuition

One price covers everything: course materials, live sessions, recordings, mock exams, certificates, and support. No registration fees, admin charges, or upsells - ever.
72-Hour No-Questions Refund

Cancel within 72 hours of payment – we’ll refund 100 % of your fee, usually within 5–7 banking days. No admin charges, no fine print.
Pass-or-Retake-Free Guarantee

Complete all course requirements and sit the official exam. If you don’t pass on the first attempt, join the next available cohort free of charge.
Minimum-Group Transparency


Each live cohort needs a minimum number of participants for the best learning experience.
• If we don’t reach that number, you’ll be notified at least 7 days before start-date.
• You can switch to another date/course or receive a full refund - your choice.
One-Time Postponement Courtesy

Life happens. Give us 48-hours’ notice before Day 1 and we’ll move you to a later cohort once, at no extra cost.
24-Hour Support SLA

Chat or email - we respond within one business day, often sooner.

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