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Fundamentals of Performance Improvement
  • Fundamentals of Performance Improvement
Fundamentals of Performance Improvement

Fundamentals of Performance Improvement

$1,090.00 USD
Available Dates

This course provides a comprehensive introduction to quality-focused operations processes, equipping participants with the foundational knowledge and practical tools essential for modern manufacturing and quality management environments. Covering key topics such as quality management systems (QMS), blueprint reading, quality assurance techniques, data-driven analysis, and risk assessment, the course is structured to help learners understand and improve operational effectiveness and product quality.

Participants will explore industry standards including ISO 9001, ISO 14001, ISO 16949, ISO 17025, and cGMP, and learn how to interpret essential operational documents like SOPs, work instructions, and control charts. The curriculum emphasizes hands-on understanding of inspection tools, data collection, and quality improvement techniquesā€”such as the 7 Basic Tools of Quality and Statistical Process Control (SPC).

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Course Details
Explore Course Outline

Module 1 Elements of an Operations Process
o Quality Management Systems overview
o ISO 9001, FFDA. cGmp, ISO 16949, ISO 14001, ISO 17025
o Basic documents
o SOPā€™s Work Instructions, Blue-Prints, Standards, Pick Lists, Packing Lists
o Document control

Module 2 Operational Requirements
o Basic Blue-Print Reading
o Understanding GD&T for shop operators and inspectors

Module 3 Quality Assurance Techniques
o Inspection and sampling
o Inspection tools: using and applying appropriately

Module 4 Basic Quality Improvement Tools
o Understanding the 7 basic tools
o Selecting and using tools in sequence
o Data gathering techniques to assure objectivity and consistency of data

Module 5 Appling Data for Analysis
o Control charts as key Performance Indicators
o Basic SPC for evaluating variation and process improvement

Module 6 Risk Assessment
o Evaluating types of risks
o Quantifying risks
o Understanding the impact of risk
Explore Learning Benefits
  • Those who know Six Sigma are knowledgeable in dozens of different methods to reduce costs, increase revenue, streamline business processes and improve employee buy-in, all of which leads to a better bottom line
  • The proper application of Six Sigma methodology can affect many different aspects of a business, from improve-ments of goods and services to employees investing more into the final product.
  • According to the Six Sigma Academy, Black Belts save companies approximately $230,000 per project and can complete four to six projects per year. (Given that the average Black Belt salary is $90,000 in the United States, this is a fantastic return on investmentAn improved skill set qualifies you for more positions within modern business environments.Adding Certified Six Sigma Black Belt to your rĆ©sumĆ© proves your commitment to improving your business acumen and analytical skills, not to mention your commitment to improving the business within which you work
  • Certified Six Sigma Black Belts with a job title of Black Belt make an average $20,678 per year more than their counterparts who do not hold the certification.
  • *Those with any level of Six Sigma training earned more than those without any (+$17,332 in U.S., +$8,333 in Can
What are course requirements?

No Requirements
Who is the target audience?
  • Entry-level and mid-level professionals in manufacturing, production, or quality assurance roles
  • Technicians and operators seeking a better understanding of quality processes
  • Auditors, inspectors, and supervisors aiming to improve their operational and analytical skills
  • Anyone preparing to work within ISO-compliant or quality-regulated environments

Course Instructor

Milton Krivokuca is Chair Emeritus of the Master of Science Quality Assurance program at California State University Dominguez Hills, Carson, CA. He has also taught masterā€™s classes in critical thinking and quality theories at California State University Fullerton, Illinois State University, Meta Business School, University of California Riverside, Al Yamama University Riyadh, and University of Redlands.

Additionally, he has presented papers in Viet Nam, Jamaica, Hong Kong, Trinidad, China, Morocco, Saudi Arabia, Kuwait, Ghana, Nigeria, Czech Republic, and the UAE, as well as countless locations throughout the United States and Canada. He is past chair of American Society for Quality Management Technical Community, and an ASQ Fellow.

Dr. Krivokucaā€™s advanced degrees include an MA, MBA, and a DBA. He is a contributing subject matter expert to the Certified Manager of Quality/Organizational Excellence Handbook. Currently, his work involves developing research related to the application of performance improvement techniques, focusing on integrating human capital with Big Data, to address the unique issues challenging managers in Industry 4.0.
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All-Inclusive Tuition

One price covers everything: course materials, live sessions, recordings, mock exams, certificates, and support. No registration fees, admin charges, or upsells - ever.
72-Hour No-Questions Refund

Cancel within 72 hours of payment ā€“ weā€™ll refund 100 % of your fee, usually within 5ā€“7 banking days. No admin charges, no fine print.
Pass-or-Retake-Free Guarantee

Complete all course requirements and sit the official exam. If you donā€™t pass on the first attempt, join the next available cohort free of charge.
Minimum-Group Transparency


Each live cohort needs a minimum number of participants for the best learning experience.
ā€¢ If we donā€™t reach that number, youā€™ll be notified at least 7 days before start-date.
ā€¢ You can switch to another date/course or receive a full refund - your choice.
One-Time Postponement Courtesy

Life happens. Give us 48-hoursā€™ notice before Day 1 and weā€™ll move you to a later cohort once, at no extra cost.
24-Hour Support SLA

Chat or email - we respond within one business day, often sooner.

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